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SHIPPING & RETURNS

SHIPPING POLICY

  1. Shipping Destinations:

    • We offer standard shipping rates to addresses within the United States and its territories.

    • For international shipments, please note that customs fees, import duties, and taxes may apply, which are the responsibility of the customer. Please check with your local customs office for more information.

  2. Order Processing Time:

    • Once your order is placed, we strive to process and prepare it for shipment within 2 days.

    • During peak seasons, holidays, or promotional periods, processing times may be slightly longer. We appreciate your understanding and patience.

  3. Shipping Methods and Delivery Time:

    • We utilize reputable shipping carriers to ensure the safe and efficient delivery of your skin care products.

    • The estimated delivery time depends on the shipping method selected at checkout and your location

  4. Order Tracking:

    • Once your order has been shipped, we will provide you with a tracking number via email or any other contact method you have provided.

    • You can use this tracking number to monitor the progress of your shipment on the carrier's website or through our designated tracking portal.

  5. Shipping Fees:

    • Shipping fees are calculated based on the total weight of your order, the shipping destination, and the chosen shipping method.

    • The shipping cost will be displayed during the checkout process before you finalize your purchase.

  6. Order Modifications and Address Changes:

    • If you need to make any modifications to your order, such as changing the shipping address or adding items, please contact our customer support team as soon as possible.

    • Once your order has been processed and shipped, we may not be able to make changes. Therefore, it is important to double-check your shipping address and order details before finalizing your purchase.

  7. Damaged or Lost Shipments:

    • In the rare event that your order is damaged or lost during transit, please notify us immediately.

    • We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible. We may require your cooperation in providing relevant information and supporting documentation to facilitate the claims process.

  8. Returns Due to Shipping Issues:

    • If you receive a damaged or incorrect item due to a shipping error, please contact us within [number of days] of receiving your order.

    • We may require photographic evidence of the damage or discrepancy to assist with the resolution process.

    • We will arrange for a replacement or refund, depending on the specific circumstances and product availability.

  9. Final Notes:

    • Artisan Natural reserves the right to modify or update this Shipping Policy at any time.

    • If you have any questions or concerns regarding your shipment, please do not hesitate to contact our customer support team. We are here to assist you.

Thank you for choosing [Your Lotion Company Name]. We appreciate your trust in our products and services.

RETURN & EXCHANGE POLICY

At Artisan Natural, we strive to provide our customers with the best shopping experience possible. We understand that sometimes you may want to return or exchange an item. Therefore, we have developed the following Return and Exchange Policy to ensure your satisfaction:

  1. Eligibility for Returns and Exchanges:

    • We accept returns and exchanges within 30 days from the date of purchase.

    • The product must be in its original condition, unused, and in its original packaging.

    • Proof of purchase, such as the original receipt or order number, is required for all returns and exchanges.

  2. Non-Returnable and Non-Exchangeable Items:

    • Certain items are not eligible for return or exchange due to hygiene reasons, including but not limited to

  3. Return and Exchange Process:

    • To initiate a return or exchange, please contact our customer support team within the specified timeframe.

    • Our team will guide you through the process and provide you with a Return Merchandise Authorization (RMA) number if necessary.

    • Pack the product securely, including all original accessories, manuals, and packaging materials.

    • Clearly write the RMA number on the outside of the package.

    • Ship the product back to us using a trackable and insured shipping method. The return shipping costs are the responsibility of the customer, except in cases of defective or damaged items.

  4. Refund and Exchange Options:

    • Once we receive the returned product and confirm its eligibility, we will process your refund or exchange within 5 business days.

    • Refunds will be issued using the original payment method.

    • In the case of an exchange, we will ship the new item to you promptly, subject to availability.

  5. Exceptions and Special Circumstances:

    • If you receive a damaged or defective product, please notify us immediately so that we can assist you with a replacement or refund

  6. Final Notes:

    • Artisan Natural reserves the right to modify or update this Return and Exchange Policy at any time.

    • Any abuse of our return and exchange policy may result in the denial of future returns and exchanges.

We value your satisfaction as our customer, and we are committed to resolving any issues you may encounter. If you have any questions or require further clarification, please do not hesitate to contact our customer support team.

Thank you for choosing Artisan Natural.

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